AI QA & Coaching for High-Performing Customer Teams
Magpie analyzes every inbound and outbound interaction to deliver, personalized coaching to support, sales, and success teams.
100% coverage across all conversations
AI coaching for customer teams delivers micro-coaching that fits into any workflow. Automated quality assurance reviews every conversation to provide performance improvement without managers stepping in.
William
We noticed you missed a sales opportunity with a customer who was interested in upgrading their plan.
Hi AI coach here!
I've noticed you could improve in identifying sales opportunities. Let's work on that together!
Tip: Always listen for buying signals like customers asking about premium features or promotions.
✨ Built for Customer Experience, Sales, and Support Teams ✨
Personalized Coaching, One Platform
Micro-learnings from real conversations, across voice, chat, social, and email.
Guidance on What Matters Most
Coaching tied to KPIs and knowledge gaps, so every agent improves where it counts.
Continuous Performance Tracking
Track progress and boost the KPIs that drive sales, retention, and CSAT.
Proven Results That Speak Volumes
Our customers consistently see remarkable improvements across key performance indicators. Here's what you can expect:
60%
Cut Onboarding Time
Reduced ramp-up from 10 weeks to 3
85%
Cost Savings
Automate the grunt work, redirect savings to growth
90%
Agent Approval
Empowered teams stay engaged and loyal
100%
Zero Blind Spots
Comprehensive insights across every touchpoint